Fault Message

Occasionally, computers get confused, especially if there has been an update somewhere. That can be an update form Microsoft or one from ourselves. We do our best to double and triple-check everything before we release an update, but if something is not right, we want you to inform us as soon as possible. Please email to support@qinematic.com

Here are some examples of System Errors that we need to be informed:

Audio Stream Error

Click test speech recognition as soon as the English language pack and speech platform run time are downloaded. If the following error occurs, there has been some delay in the connection of the environment's audio to the Kinect sensor. Simply wait a while before re-clicking on the test.

Posture Scan application crashes

If you see this red screen, we would like you to contact us.

    
        Reasons for red screen
        Solution
    
        Calibration of the Kinect Xbox One® sensor is not completed.
        Wait for some time.
Restart the program and the application should work normally.

        Too many scans waiting in a queue to be uploaded to the cloud server.
        Improve internet connection. Wait for scan to upload. Continue scanning.
    
        Issues with unstable internet connection. The server cannot work to send scan data to the point cloud.
        Try to reconnect the router for the internet and restart Posture Scan.
    
        Problem with updating the Windows software and Windows interfering with Posture scan.
        Update Windows software(Windows 10, Windows 8)and relaunch Posture Scan.