Error message after failed tests
Software version 2.3.36 may have caused an ‘error analysing scan’ message (see image) for people who could not successfully perform scan tasks. This prevented the scan from being uploaded to the scan library. The scan was not lost. It is encrypted and still retrievable by the Administrator on the computer where the Posture Scan recording was performed.
The problems has been addressed in version 2.3.37 of Movement Lab and Posture Scan , released 2019-06-07) .
Qinematic support can help you to add the scans to your library, only once you have updated your software to v2.3.37. Using the same computer used to record the movement using Posture Scan please follow the steps shown in these videos. Notify us of the problem at email@example.com and wait for further instructions. You will be asked to send the saved files to Qinematic by secure transfer.
Update Qinematic Movement Lab and Qinematic Posture Scan
Please note that software versions 2.3.36 or earlier will not solve the issue.
Retrieve scans from Movement Lab
Qinematic reserves the right to change the Instructions at any time